Privacy Policy
Version: October 2025
YOUR PRIVACY, SIMPLY PUT:
• We only collect what we need - like your contact info and order details, so we can ship your product, keep in touch, and make your experience better.
• We never sell your data. Ever. Your info is only shared with trusted partners who help us run WowFactories (like payment providers, shippers, or email services).
• You’re in control. You can unsubscribe from emails, request your data, or ask us to delete it at any time by contacting us.
For all the legal details, read our full Privacy Policy below.
• We never sell your data. Ever. Your info is only shared with trusted partners who help us run WowFactories (like payment providers, shippers, or email services).
• You’re in control. You can unsubscribe from emails, request your data, or ask us to delete it at any time by contacting us.
For all the legal details, read our full Privacy Policy below.
PRIVACY POLICY :
Effective Date: October 2025
Effective Date: October 2025
1. General
WowFactories respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with us — whether through backing our Kickstarter campaign, browsing our website, or subscribing to our communications.
All data is processed in line with applicable laws, including Singapore’s Personal Data Protection Act (PDPA) and, where applicable, the General Data Protection Regulation (GDPR).
All data is processed in line with applicable laws, including Singapore’s Personal Data Protection Act (PDPA) and, where applicable, the General Data Protection Regulation (GDPR).
2. Who is Responsible for Your Data
3. What Data We Collect
We may collect the following types of data:
• Contact details: name, email address, phone number, shipping and billing address.
• Order and pledge information: product selections, shipping preferences, pledge details (for Kickstarter backers).
• Payment data: processed securely via Kickstarter or trusted third-party payment providers (we do not store your card details).
• Website usage data: IP address, device information, browser type, cookies, and analytics
• Marketing preferences: newsletter sign-ups, opt-in status, tracking pixels (e.g., Meta, Google)
• Contact details: name, email address, phone number, shipping and billing address.
• Order and pledge information: product selections, shipping preferences, pledge details (for Kickstarter backers).
• Payment data: processed securely via Kickstarter or trusted third-party payment providers (we do not store your card details).
• Website usage data: IP address, device information, browser type, cookies, and analytics
• Marketing preferences: newsletter sign-ups, opt-in status, tracking pixels (e.g., Meta, Google)
4. Why We Collect It
We process your data for these purposes:
• To fulfill pledges, pre-orders, and product shipments (contractual necessity)
• To provide customer service and respond to inquiries
• To send marketing communications, if you have opted in (consent)
• To improve our website, products, and services (legitimate interest)
• To comply with legal and tax obligations (legal obligation)
You can withdraw your consent for marketing at any time by clicking “unsubscribe” or contacting us.
• To fulfill pledges, pre-orders, and product shipments (contractual necessity)
• To provide customer service and respond to inquiries
• To send marketing communications, if you have opted in (consent)
• To improve our website, products, and services (legitimate interest)
• To comply with legal and tax obligations (legal obligation)
You can withdraw your consent for marketing at any time by clicking “unsubscribe” or contacting us.
5. Cookies & Tracking
Our website uses cookies and similar technologies to:
• Improve performance and user experience
• Remember your preferences
• Measure traffic and interactions (analytics)
• Support marketing through trusted platforms (e.g., Google, Meta)
You can disable cookies in your browser or via our cookie banner, but some site features may not function fully.
• Improve performance and user experience
• Remember your preferences
• Measure traffic and interactions (analytics)
• Support marketing through trusted platforms (e.g., Google, Meta)
You can disable cookies in your browser or via our cookie banner, but some site features may not function fully.
6. Who We Share Data With
We only share data with trusted partners when required:
• Kickstarter: for pledge processing and fulfillment
• Payment providers (e.g., Stripe, PayPal, Shopify, Kickstarter’s payment processors)
• Shipping and logistics services (e.g., DHL, UPS, FedEx)
• Email & CRM systems (e.g., Mailchimp, Webflow)
• Advertising and analytics platforms (e.g., Meta, Google)
Where data is transferred outside your region (e.g., outside the EU/EEA), appropriate safeguards such as Standard Contractual Clauses (SCCs) are applied.
• Kickstarter: for pledge processing and fulfillment
• Payment providers (e.g., Stripe, PayPal, Shopify, Kickstarter’s payment processors)
• Shipping and logistics services (e.g., DHL, UPS, FedEx)
• Email & CRM systems (e.g., Mailchimp, Webflow)
• Advertising and analytics platforms (e.g., Meta, Google)
Where data is transferred outside your region (e.g., outside the EU/EEA), appropriate safeguards such as Standard Contractual Clauses (SCCs) are applied.
7. Data Retention
We retain data only as long as necessary:
• Order and invoice data: up to 5 years (for tax and compliance)
• Customer support correspondence: up to 2 years
• Marketing data: until you withdraw consent
• Order and invoice data: up to 5 years (for tax and compliance)
• Customer support correspondence: up to 2 years
• Marketing data: until you withdraw consent
8. Your Rights
Depending on your location, you may have rights such as:
• Accessing the data we hold about you
• Requesting corrections or updates
• Requesting deletion (“right to be forgotten”)
• Restricting or objecting to processing
• Withdrawing consent
• Receiving your data
To exercise these rights, contact support@wowfactories.com.
• Accessing the data we hold about you
• Requesting corrections or updates
• Requesting deletion (“right to be forgotten”)
• Restricting or objecting to processing
• Withdrawing consent
• Receiving your data
To exercise these rights, contact support@wowfactories.com.
9. Data Security
We use industry-standard technical and organizational measures to protect your data.
Access is restricted to authorized staff and service providers under confidentiality agreements.
Access is restricted to authorized staff and service providers under confidentiality agreements.
10. Children’s Privacy
Our website and services are not intended for children under 16 (or the minimum legal age in your country).
We do not knowingly collect data from minors. If such data is identified, it will be deleted.
We do not knowingly collect data from minors. If such data is identified, it will be deleted.
11. Updates
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the revised effective date.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact:
support@wowfactories.com
support@wowfactories.com